15/06/06

Smile and the world smiles with you - IMSA smiling report 2006
During 2005, The International Mystery Shopping Alliance (IMSA), for which ESA remains the sole UK representative, conducted millions of mystery shop visits and telephone calls to assess the service offered by a range of organisations world wide.

01/04/06

Duo rewarded for fine performance
ESA has recently promoted two of its head office operations team, reflecting their dedication throughout 2005. Anne Broome has been promoted to field executive and Rachel Crowe to human resources executive.

01/02/06

ESA retained by Marks & Spencer to assess Telephony Service Levels
ESA has been retained by Marks & Spencer, the high street retailer, to assess head office telephony customer service for 2006. The study will focus on the M&S switchboard and take the form of ‘mystery’ telephone calls.

18/01/06

Habitat drives performance with Customer Service Evaluation
ESA and Habitat, the style leader in home furnishings and accessories, have been working together for over 18 months to evaluate the level of service received by Habitat’s customers via a national mystery shopping programme.

05/01/06

Regional Assessments Catching On
ESA has been working with Skillsmart Retail, the sector skills council for retail, on an increasingly regular basis over the past 12 months to assess the overall quality of town centres as retail and recreational destinations.

22/11/05

IMSA says 'Hola' to Big K Mystery Shopping
The International Mystery Shopping Alliance (IMSA), a global business consortium for which ESA is the sole UK representative, has recently expanded its coverage with the addition of Mexican partner, Big K Mystery Shopping.

21/10/05

ESA Teams up with Pulse Train for Insight 2005
ESA has teamed up with Pulse Train, the software solutions provider, to conduct the on-site research at this year’s Insight Show. The show, organised by Centaur Exhibitions is to be held at Earls Court, London on October 25th & 26th.